![]() ![]() ![]() She called to harass me and intimidate me saying that the BBB will not have any legal jurisdiction and this is not how business should be done especially when energy is monopolized based on geographic location. I am rejecting this response because: ***** called to tell me the BBB responses will only go to her and they will not change the resolution of this complaint. They also mentioned that they tried to call me 1 time to give me this information without any email/voicemail or written communication. I asked them to put me in contact with their legal department and they failed to respond to my email communication. Hence, there is only 1 monopolized provider. My duke energy account history is up to date and paid in full and everything has been paid for the past 3 years, but I believe this is also a form of price gouging given the fact that I cannot simply choose my electric provider based on the house that I have chosen. Although they have the right to pull credit information, it must be consented to in writing in accordance with legal credit guidelines. When I spoke to the representative over the phone this morning at 7:26am, she mentioned that Lumbee River ran my credit score and will be adding on an additional fee of $350 plus another $100 to begin service.In the online application form, it clearly states the following: "All applications for service are subject to approval and/or credit check."Let me be clear, this is not written consent to pull any credit information whatsoever. Recently, I filled out the information to transfer service into my name for a rental house which already had Lumbee River service connected at the residence. ![]()
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